How we handle your information

Information we collect

We only collect the information you choose to give us. When you submit the free estimate form, that includes your name, phone number, email address, and city, plus project details if you choose to provide them.

If you contact us by phone, email, or Facebook instead, we collect whatever information is contained in that message.

This website does not require an account, and we never ask for payment card numbers, banking details, or government identification through it.

How we use your information

Your information is used to respond to your request, prepare an estimate, ask follow-up questions about the work, schedule and complete the project, and keep records of the jobs we have quoted or performed.

We do not sell, rent, or trade your personal information, and we do not use it to send marketing or promotional messages unless you ask us to.

Project photos

Photos you send with an estimate request are used to understand the condition of the space and to prepare an accurate quote.

We sometimes photograph completed work for our portfolio, this website, or our Google and Facebook business profiles. We ask for your permission before publishing any photo of your home, and we do not publish addresses or other identifying details alongside it.

Service providers

This website is hosted by a third-party web hosting and form-delivery provider, which processes form submissions and passes them along to us by email. Our email is provided by Google. These providers handle your information on our behalf and are not permitted to use it for their own purposes.

We may also disclose information where we are required to do so by law, or where it is necessary to establish, defend, or enforce our legal rights.

Cookies and analytics

This website does not use advertising cookies, cross-site tracking, or third-party marketing pixels. Our hosting provider keeps standard server logs — such as IP addresses, browser type, and pages requested — for security and reliability purposes.

We keep anonymous monthly totals of website visits, taps on our phone, text, and email links, and form submissions. These counts are stored by our hosting provider and contain no cookies or personal information, and we do not use third-party analytics.

Our contact page embeds a Google Map so you can find us. When that map loads, Google may set its own cookies and receive your IP address under Google’s privacy policy.

How long we keep information

We keep estimate requests and project records for as long as we need them to serve you and to meet our business, tax, and legal record-keeping obligations. When information is no longer needed, we delete or destroy it securely.

How we protect your information

This site is served over an encrypted (HTTPS) connection, and access to estimate requests is limited to the owner of Refresh Homes Inc. No method of transmission or storage is completely secure, so please do not send sensitive information such as financial or identification details through the website form.

Your choices and rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may ask what personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it. You may also withdraw your consent to our use of your information at any time, subject to legal and contractual limits — though that may mean we can no longer provide an estimate or complete work for you.

To make a request, contact us using the details below. We will respond within a reasonable time.

Children

Our services are directed to homeowners, and this website is not intended for children. We do not knowingly collect personal information from children.

Links to other sites

Our website links to third-party sites such as Google and Facebook. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The revised version will be posted on this page with a new last-updated date. Material changes will not be applied to information already collected without your consent.